Sivayii

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Frequently Asked Questions (FAQs)

How long does delivery take?

Orders are usually delivered within 5–7 business days across India once shipped.

How can I track my order?

Track your order

Is shipping free?

Yes, shipping is free across India for all prepaid orders.

What if I receive a damaged or defective item?

If your order arrives with a manufacturing defect, please record an unboxing video and contact us within 3 days of delivery. We’ll review it and process a refund if eligible.

Can I return or exchange a product?

Returns and refunds are accepted only for manufacturing defects. Sale or discounted products are not eligible for return unless defective.

How do I send my return parcel?

Once your return is approved, send your parcel to:

Sivayii, 1st Floor, Krishna Square, near Pani Ki Tanki, Printers Colony, Dada Gurudev Nagar, Sanganer, Jaipur, Rajasthan – 302029.

Use India Speed Post or a local courier. Return shipping costs are non-refundable.

How will I receive my refund?

Refunds are processed to your original mode of payment within 7–10 working days after the product is received and inspected.

What size should I order?

Each product page includes a detailed size chart. Please refer to measurements before placing your order.

How can I contact customer support?

You can reach us at Support@sivayii.com

or through the Contact Us page on our website. Our team typically responds within 24–48 hours.

FAQs